You can request an appointment for today or tomorrow (Monday to Friday) during opening times.
We will respond to requests within 1 working day.
You can also:
- phone us on 01379 642 023
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01379 642 023
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our nurse or healthcare assistant appointment request form and we will respond within 4 working hours. PLEASE ONLY USE THIS OPTION FOR NURSE OR HEALTHCARE ASSISTANT APPOINTMENTS.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Appointment information
We offer a range of appointment booking times. Appointments start at 8:30am and the last appointment time, for emergencies only, is 6:20pm.
There are no GP appointments between 12:30pm and 2:30pm as this is the time that doctors are out visiting patients and undertaking telephone consultations.
Telephone consultations
If you would like to speak to a doctor or nurse, please request an appointment or ask a question and we will arrange for a doctor or nurse to respond to your message or call you back. Normally phone calls are made between morning and afternoon surgeries, however if you are not available during this time, please let us know when it would be convenient and we will do our best to accommodate your needs.
Enhanced access
Our practice is engaging in a pilot scheme providing improved access to healthcare professionals. Working within a group of eight local practices, we will be offering a range of appointments each weekday evening between 6:30pm and 8pm and during selected times at weekends, to registered patients, in at least one of the participating practices.
We also offer early morning appointments from 7:30am two days a week, Wednesdays and Thursdays.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01379 642 023 during opening times
Emergencies
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. When called you will need to answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you’ll:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
When to call 999
At some point, most people will either witness or be involved in an accident or experience a medical emergency.
Knowing what to do next and who to call can potentially save lives.
Life-threatening emergencies
Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that aren’t stopping
- chest pain
- breathing difficulties
- severe bleeding that can’t be stopped
- severe allergic reactions
- severe burns or scalds
Call 999 immediately if you or someone else is having a stroke. Every second counts with these conditions.
Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to telephone reception before 10:30am if you require a home visit.
Get help for any health problem
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.